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Lindenwood University Box Office

Lindenwood Box Office

Policies & Information - Lindenwood University Campus Box Office

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Applicability

These policies apply to all Lindenwood colleges, organizations, and departments, as well as any non-LU organizations hosting events at Lindenwood University.

General use guidelines

All Lindenwood colleges, organizations, and departments must use the Box Office for activities or events held on the LU campus that requires an attendance fee.

If an event or activity is ticketed but does not require an attendance fee, LU colleges, organizations, and departments may choose to use the Box Office for tracking purposes.

Non-Lindenwood organizations must use the Box Office for events in the Scheidegger Center if there is a fee to attend. Select situations will allow organizations to opt out.


Operations

Location

The Lindenwood University Box Office’s permanent location is inside the J. Scheidegger Center for the Arts on the Lindenwood University campus. Satellite box offices may be set up in various locations on campus throughout the year.

When staffing an event, the box office may be on site and will be open at least 1 hour prior to the event start time. For Scheidegger events the box office will be open two hours prior.

Business Hours

The Campus Box Office is open Tuesday through Friday from 12 PM to 4 PM and Saturdays from 10 AM to 2 PM.  The Campus Box Office is closed on Sundays and Mondays except for special event hours.

Events at the Scheidegger

All Scheidegger Touring Series events are ticketed. All Lindenwood University Performing Arts shows are ticketed except for recitals.

Hours

The box office will be open two hours prior to every event at the J. Scheidegger Center for the Arts. The box office closes directly after intermission for every show or 30 minutes after the beginning if the show does not have an intermission.

Will Call

Will call is available at or outside the box office before every show. Unclaimed will call tickets are nonrefundable. Late arrivals with will call tickets after the box office closes can pick them up from the house manager.

Late arrivals

As a courtesy to fellow theater patrons and the performers, late arrivals will be seated at the discretion of the house management at an appropriate point in the performance.

Some performances do not allow late seating. Refunds are not provided for late arrivals forced to miss the performance.

Arriving late to a performance may require you to sit in a less desirable seat than the one you originally purchased. Refunds will not be provided due to the inability to use your seats.

Athletic Events

Ticketed athletic events include basketball, football, and gymnastics. Hockey is ticketed through the Centene Center box office.

Hours

The box office will be open one hour prior to every Lions athletic event. The box office closes after halftime of any athletic event, or at a specified stopping point.

Will Call

Will call is available at the box office until the box office closes.

Late Arrivals

Arrivals after box office close will be admitted free of charge.

Campus Events

Campus events will be ticketed at the discretion of box office management and event organizers. Event organizers may also request to have a mobile box office on site for the event.


Buying tickets

Tickets can be purchased at either the box office window, over the phone, or online.  We accept credit cards through all three methods, and checks and cash only in-person.  We do not accept mailed checks. Credit cards are subject to a universal, nonrefundable 3.5% fee.

All fees are nonrefundable, as they are used at the time of purchase. All tickets $20 and up are subject to a $2.50 online processing fee. Tickets costing under that amount will be assigned fees at the discretion of event management.

Payment Type

Notes

Window

Phone

Online

Credit Cards

We accept Visa, MasterCard, Discover and American Express. 3.5% fee.

X

X

X

Checks

Made out to Lindenwood University.

Must have driver’s license # on it.

X

 

 

Cash

Only available at the window.

We check all bills over $20.

X

 

 

 

Group sales

Group sales are available for ten or more tickets to a Scheidegger touring show and provide purchasers a discount. We accept all types of payment, including mailed checks (at least 2 weeks in advance of the event). All group sales must be taken over the phone or by email, and groups will then be invoiced prior to payment.

Delivery

Delivery Method

Notes

Window

Phone

Online

Direct Pickup

Picking up directly from the box office at time of purchase.

X

 

 

Will Call

Tickets held at Will Call can be picked up day of show.

X

X

X

Mail

Tickets can be mailed up to 2 weeks prior to the event date. Incurs $5 fee.

 

X

X

Email

E-Tickets can be printed at home or scanned directly on a phone.

X

X

X

 

Patrons must present ID when picking up Will Call tickets. Tickets will only be released to the ticket purchaser with ID.

We do not hold tickets without payment.

Selecting Seats

When purchasing tickets to an assigned-seating event, you will be prompted to select your seats. Currently, only events in the Scheidegger Center require you to select your seats. When choosing your seats, you will be prompted to choose a space that does not leave any individual, non-aisle "orphan" seats open. For example, when selecting two seats, you cannot choose a space with three seats together.


Refunds

Refunds are generally not permitted except in the case of event cancellation. If a refund is deemed to be necessary, it will be provided for the face value of the ticket only. Service and handling fees are never refundable.

Donate your tickets

Donating the value of your tickets is a great way to support the arts if you are no longer able to attend an event. Your donation will be a tax-deductible gift for the face value of the ticket. You are able to do this self-service if you ordered online by visiting the “Your Orders” page and selecting the order you will be returning. Click Return Without Refund, and you will receive confirmation after your return of your donation.

You may also contact the box office by visiting in person or calling 636-949-4433, and we can walk you through the donation process.

Ticket donations to the J Scheidegger Center for the Arts can be used as a tax write-off to the extent allowable by law.

Event Cancellation

If an event is cancelled, patrons who paid online with a credit card will be refunded in 7-10 business days. Patrons who paid with cash, check, or a now-expired credit card, will receive a mailed check within 30 business days of the cancellation announcement.

Post-Event Refunds

All ticket sales are final.  We do not offer refunds or exchanges based on unmet expectations.  We do not offer refunds or exchanges after the event has been performed.  If a patron was unable to attend an event, we do not offer refunds or exchanges regardless of circumstances.

Scheduling Conflicts

Tickets are not refundable or transferrable if a patron is no longer able to attend the show due to personal reasons. This includes flight cancelations and transport failures.

Comp tickets

We do not provide refunds or exchanges for comp tickets or tickets provided through other vendors under any circumstances, including event cancellation.


Third-Party Ticket Vendors

The Lindenwood University Campus Box Office is the only official vendor for performances at the J. Scheidegger Center for the Arts and Lindenwood Lions athletic events.  Tickets obtained from any other source cannot be guaranteed because they may be counterfeit or otherwise invalid.  Any tickets acquired from a source other than the campus box office are purchased at your own risk, are not refundable, and cannot be exchanged.  Management reserves the right to revoke any privilege of admission to any person who possesses a counterfeit or invalid ticket.