Policies & Information > Box Office Services
Event Set-Up and Management
Requesting Box Office Services
All Box Office service requests must be made through this form.
The Box Office reserves the right to approve or deny the use
of its services for any event. If it is not deemed appropriate to use the box
office for an event, you will be referred to the appropriate department.
Event organizers, both on and off campus, may be billed
various costs including ticket stock, printer use, event creation fees,
staffing, and more. You will receive a quote prior to the event and an invoice
after the event.
Reports will be sent if requested by the event organizers. The
Box Office will send reports weekly on Tuesday afternoons, with additional
reports sent during the week of the event and upon request (if possible).
If you require report access more often than this, you can
request the ability to pull your own reports. We will provide a personalized
login to our admin dashboard for just your event and allow you to run
the reports you need any time you would like. This login will not be able to
access any data outside of the specified event.
It is recommended that events follow our standard refund
policy, but we are willing to accommodate your needs. We do not offer a
self-service return without refund option for events that are not part of the
Scheidegger touring series.
Event Changes or Cancellations by Promoter
In the event the promoter cancels, reschedules or changes
their event(s) to the degree that refunds are necessary or required, the box
office will refund the full purchase price to ticket buyers and the promoter
will pay the box office an additional $1.00 per ticket for Ticket Return
Service, a total of 5% of all credit card purchases to offset the cost of
processing both the purchase and the refund, and will pay the amount of
refunded service fees.
For rescheduled events, the original ticket order will be
honored for the new date and time. No additional action is required. Patrons
wishing to refund their order will be allowed to do so up until the event
performance time. Refunds under this scenario will be billed at the same rates
as if the event was cancelled: 5% credit card fee, $1.00 per ticket, and all
For cancelled events, the box office will provide staffing
during the scheduled event date and time to provide refunds to ticket buyers if
deemed necessary. Refunds will be issued up to 30 days following the date of
the cancelled event.